• 1.What's the 15 days return policy?


    We hope you love your bike as much as we do, but if it turns out that you need to submit a request to return a bike that didn't fit your needs, we're pleased to offer a refund within 15 days from the day you receive it. (as long as your e-bike is in an as-new condition).

    We suggest that you keep the box intact for a smooth return process.

    Simply contact support@magicyclebike.com, and have your proof of your purchase, and the same card that you used when you originally purchased the e-bike one of our friendly colleagues will then be happy to process the refund for you.

    Click here to learn more about return& refund policy.

  • 2.Do I need to register my Ebike for warranty purposes?


    No need to register, for any bike issues, just send an email with a video or some photos showing the malfunctioning part/component are required by the two-year warranty as there may be a simple fix to the problem. If any replacement parts are needed, our support team will look into it based on the photo/video you provided, and get back to you with an optimal solution in 24 hrs.

  • 3.Does Magicycle really carry a two-year warranty?


    Absolutely! All Magicycle bikes are covered under our 2-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects.

    The warranty starts on the day you receive your Magicycle.

    It covers frames, batteries, and some components, and you can click here to learn the details about the 2-year warranty.

  • 4.If something goes wrong with my ebike, what can I do?


    Please do not worry, for any bike issues, just contact us by reaching out to the support, we will help you fix the problem and ship the replacement parts to you, the after-sales department will follow up until your case has been taken care of it.