• 1.Will the accessories I purchased be delivered with the bike?


    Bikes and accessories are shipped in different packages, usually accessories are shipped from China, it takes 2-3 weeks for shipping, thank you for your patience.

    If you have not received the package after EAT, please contact the after-sales team to check your package.

  • 2.Where is my order?


    Enter your order number (14 digits) and the email used when you placed your order to view order status, tracking information, and more.

    Click here.

    For a regular order, the bike will be shipped from CA warehouse via FedEx. Usually, the delivery time is 3-7 working days.

    For a pre-sale order, it will be processed asap during the estimated time span.

    For a multiple items order, the accessories will be shipped from China separately.

    If there is no tracking information for a few days after the shipment is made, please contact us for an update.