• 1.Will the accessories I purchased be delivered with the bike?


    Bikes and accessories are shipped in different packages, usually accessories are shipped from China, it takes 2-3 weeks for shipping, thank you for your patience.

    If you have not received the package after EAT, please contact the after-sales team to check your package.

  • 2.Can I pick up the Magicycle Ebike?


    Yes! We do provide pick-up service, if you would like to go to our warehouse, please contact us for details.

  • 3.Can I pay more for expedited delivery?


    Every parcel will be sent out batch by batch according to the purchasing date.

    We do not support expedited delivery with additional money. This is the same for all customers.

    We appreciate your patience and understanding.

  • 4.How long for the delivery times?


    Place your order now, ship in 2 working days from the warehouse in California, and another 3-7 days delivery by FedEx.

  • 5.Where do you deliver to?


    At present, we can deliver orders exclusively to US(Extra shipping fee to Alaska and Hawaii: $500).

    Unfortunately, we're unable to deliver to FPO/APO addresses and PO boxes at this time.

    Click shipping policy here.