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BEFORE PURCHASE FAQS
BEFORE PURCHASE FAQS
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+How do I place an order?
You can place an order by clicking “buy now” on our product page. Also you can contact us through live chat on our website or give us a call at 213 900 7090. We have 24/7 customer service and we’re more than happy to take your order over the phone at 213 900 7090 -
+When can I expect the delivery?
Generally, you will receive an email with tracking information in 2-3 days after the order is placed. Your Magicycle E-bike will be delivered at your door by FedEx in 3-7 days depending on your location. -
+What are the three types of electric bikes?
Electric bikes come in three classes, each tailored for different riding experiences. Class 1 E-Bikes: Pedal-assist only, no throttle, with assistance up to 20 mph. Ideal for gentle assistance and blending cycling with convenience. Class 2 E-Bikes: Feature a throttle for propulsion without pedaling, also capped at 20 mph. Perfect for those wanting a break from pedaling or constant support, suitable for city rides and quick commutes. Class 3 E-Bikes: Pedal-assist up to 28 mph, no throttle. Designed for long-distance commuting and speed enthusiasts, ideal for efficient travel and urban adventures. Each class complies with specific regulations, helping riders choose the right electric fat tire bike for their lifestyle and local laws. -
+What is the mph limit on e-bikes?
E-bike speed limits in the U.S. are capped at 20 mph for Class 1 and 2, while Class 3 e-bikes can go up to 28 mph, except in Alaska, where Class 3 limits aren't specified. These speed caps help ensure safe and legal riding across different regions. -
+How fast can an electric bike go?
Electric bikes vary in speed, with most topping out at 20-28 MPH to comply with legal standards. For reference, modern electric fat tire bikes like the Magicycle Cruiser Pro Mid Step series come equipped with 750W/1500W motors, a 28 MPH top speed capability, hydraulic disc brakes for safe speed control, and a 100-mile¹ range on a single charge. * ¹ Using pedal assist level 1 on flat, paved roads. -
+Can electric bikes be used in the rain?
Yes, electric bikes can indeed be ridden in the rain. Magicycle e-bikes are engineered with weather-resistant features, making them suitable for wet conditions. The robust build includes waterproof components that protect against moisture, ensuring functionality and safety even during rainy commutes or rides. Magicycle Cruiser Pro have a controller with an IPX8 water-resistance rating, while the battery and motor are rated IPX6. Rain or shine, Magicycle e-bikes ensure riders have reliable, high-performance transportation options. -
+How far can an electric bike go on one charge?
How far an electric bike can travel on a single charge varies, but premium models like Magicycle Deer 2.0 Step-Thru Full Suspension Torque Sensor Ebikecan typically go up to 120 miles on smooth, paved roads using Level 1 pedal assist, making it ideal for long-distance rides and daily commutes. This range is supported by a substantial 52V, 20Ah battery system, providing power for extended adventures.Tips to Extend Your Ride: Keep tires at the right pressure for smooth riding; Adopt a consistent pace; Route planning can save energy. -
+Can I ride an electric bike if the battery runs out?
Of course. Once the battery power is gone, your Magicycle e-bike functions just like a traditional bicycle. You can continue pedaling without the assistance of the motor and get to your destination without issue. -
+Are Magicycle electric bikes UL-certified?
Yes, Magicycle electric bikes are UL-certified. This certification indicates that our fat tire ebikes meet rigorous safety standards for electrical systems, which helps ensure user safety and minimizes risks associated with electrical failures or fires. Overall, Magicycle emphasizes safety across its range of electric bikes. -
+How many PAS levels are on my ebike?
Magicycle electric bikes come equipped with a 7-level Pedal Assist System (PAS). Whether you choose the Cruiser Pro Mid Step-Thru, the 52V 20Ah Cruiser Pro Step-Over, or the Ocelot Pro Long Range Step-Thru, you'll have access to seven PAS levels that cater to your riding needs across different terrains and conditions. These settings offer varying degrees of assistance, giving you control over the level of effort you put into pedaling and the amount of help you get from the motor. -
+Does my Magicycle ebike come pre-assembled?
Your Magicycle e-bike is 85% assembled, but each product comes with a detailed installation video. Once removed from the box, you simply follow the installation video to securely install small parts like the front wheel, handlebar, and pedals. Then charge the battery and you're ready to go for your first ride without any other complicated setup process. Magicycle's customer support team is always ready to answer any questions and ensure your e-bike experience starts off smoothly. -
+What are your concerns when purchasing?
Warranty: A 2-year warranty protects your Magicycle E-bikes, covering materials and workmanship defects.For details, kindly visit our warranty Policy. Returns and Refunds: You have a 15-day return window for bikes (7 days for accessories), with returns needing to be in new condition. Non-quality related returns incur a 10% fee and return shipping costs. For quality issues, contact Magicycle for possible free returns and full refunds (requires proof of purchase). Customer Service: Reach out to support@magicyclebike.com for responsive 24-hour assistance.