Refund & Return

REFUND & REPLACEMENT POLICY

Love your Magicycle e-bike or your money back return within 15 days!
We're sure that you'll love your Magicycle e-bike but in case you change your mind we're pleased to offer a refund within 15 days from the day you receive it. (as long as your e-bike is in an as new condtion)

We're sure that you'll love your Magicycle e-bike but in case you change your mind we're pleased to offer a refund within 15 days from the day you receive it. (as long as your e-bike is in an as new condition.

Simply contact support@magicyclebike.com, have your proof of your purchase, and the same card that you used when you originally purchased the e-bike one of our friendly colleagues will then be happy to process the refund for you.

1. CANCELLATION OF ORDERS

You may cancel an order by contacting us via email or telephone, per the “Contact Us” section below. Cancellation is not confirmed until you receive a response from our customer support team.

Due to the speed at which we process orders (as quickly as possible) we will attempt but cannot guarantee that we will be able to cancel an order you placed on the Sites. After you have placed an order, we cannot change it, including for size or color reasons. Please make your selections carefully and reach out to our team for guidance to ensure you are choosing the right item.

For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

BEFORE SHIPMENT: If a customer ordered the wrong model and wants to place a new order, after the second order is received, the original order will not be charged any processing fee. If you cancel orders that haven't entered the shipping process yet, 5% of the ebike cost will be charged as a processing fee.

AFTER SHIPMENT: To request an order cancellation after it has been shipped, the customer needs to pay a 10% restocking Fees . The customer is also responsible for the return shipping cost of $150(Canada:$299) . Magicycle will provide a return shipping label, and the designated transport company will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

Notice(If you arrange your own return)

If a customer decided to arrange the return shipment by himself and the request has been confirmed by Magicycle customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Magicycle will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

The customer needs to email Magicycle’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Magicycle will email the customer a cancellation notification email. The customer shall not send a return package to Magicycle without receiving notification. Magicycle will reject all shipments without scheduled to arrive, and the customer is responsible for any related fee or loss.

2. ORDER MODIFICATION

Please refer to our shipping policy to modify an order before the customer has received it.

We cannot modify an order after the customer has received it. The customer can place a new order and return the products in the original order by contacting our customer service in advance. All return requests must follow our return policy and receive a pre-approval notice from our customer service team in the email. The processing fee can be prevented if the product return is due to an order modification, which means the customer has placed a new order with a higher or similar dollar amount with the returned product(s). If the customer does not place a new order or the total amount is significantly lower than the original order, a 10% restocking Fees of the original order will be deducted from the total refund amount.

3. MODEL REPLACEMENT & RETURN

Free replacement: Customers may reject a package due to significantly shipping damage (functionally affecting using) or contact customer service for missing and critically-damaged parts or other quality-related issues. Our customer service team will help to arrange the replacement.

For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.

*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
1) Minor damage to the outer packaging.
2) Minor scratches or paint loss on the product.
3) Damage to parts or wearing parts after excessive use.
4) Damage to parts or wearing parts after using for a certain while or a certain number of times.

For a issue that can be solved with replace parts or simple adjustment, we don't offer a free exchange service and free shipping label.

For non-quality issues, customer may ask for product replacement or return within 15 days after received it. A 10% processing fee will be applied but we can prevent it for the customer if a replacement order is received. The customer is also responsible for the return shipping cost of $150(Canada:$299). Magicycle will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

To be eligible for a replacement or return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. The mileage on the LCD screen must be less than 10 miles.

Notice(If you arrange your own return)
If a customer decided to arrange the return shipment by himself and the request has been confirmed by Magicycle customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Magicycle will not be responsible for any damage, loss, or other ac
cident to the shipment arranged by the customer.

4. Refund

Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method. Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at support@magicyclebike.com if the customer has not received the refund after ten business days.