Refund & Return

 
 
Refunds and Returns
 
Love your Magicycle e-bike or your money back return within 15 days!
 
We're sure that you'll love your Magicycle e-bike but in case you change your mind we're pleased to offer a refund within 15 days from the day you receive it. (as long as your e-bike is in an as new condition)
 
Simply contact support@magicyclebike.com, have your proof of your purchase, and the same card that you used when you originally purchased the e-bike one of our friendly colleagues will then be happy to process the refund for you. Terms & conditions apply.

Terms and conditions
 
In addition to your consumer rights, and subject to the remainder of this section, if you change your mind and decide to no longer want your Magicycle e-bike that you have purchased, you have the right to return the e-bike within 15 days from the date of you receive it, even if the e-bike has been used.
 
To request an order cancellation after it has been delivered, the customer needs to pay a 10% processing fee. The customer is also responsible for the return shipping cost of $150 ($299 in Canada). Magicycle will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

 
In order to be eligible for a return, your e-bike must be clean and in an as new condition. With the exception of minor superficial dirt, bikes that are dirty, scratched, or otherwise damaged WILL NOT be accepted for a return. Also, the mileage on the display of the e-bike must be less than 10 miles.  
 
You must return the charger, battery key, manuals, and any other components such as gifts along with the e-bike and have your online order confirmation in order to be eligible for a return. Magicycle reserves the right to refuse to return or exchange any used e-bike for which you do not have a receipt or order confirmation.
 
Returns of used e-bikes can only be accepted by shipment. To exercise your right to return an e-bike please have your written confirmation of the return from Magicycle.
 
For returns approved by Magicycle, you will receive Magicycle's written confirmation and shipping label. Please make sure you have both of these before you ship them to us.

TO RETURN AN ITEM BY SHIPMENT
 
1. You'll need to have your  written confirmation of the return from Magicycle
 
2. Only if Magicycle approves the return you can ship the e-bike
 
3. Please try to use the original packaging when sending your items back and make sure it's securely packaged. Magicycle cannot be held responsible for any damage during shipping.
 
4. Attach the return address label included with your delivery.
 
5. Make sure you ship the e-bike in enough time for us to get it within 15 days of you receiving your order.
 
6. NOTE returns are at the customers' own expense.
 
7. We recommend using trackable service and getting proof of shipping.
 
8. Please email support@magicyclebike.com with your tracking number.
 
9. Please keep your proof of postage until we've confirmed your refund has been processed.
 
Once we have received the e-bike, our aftersale service will check if the e-bike has been used in a proper way, after inspection, if there is no issue, you will get your refund within 2 business days.