Shipping

SHIPPING POLICY



Note: Affected by Covid-19, there will be some delay on the delivery.

Delivery
 
We'll show you your current delivery options at checkout. Subject to the time of your order and where you want delivery, these options will include:

FREE standard delivery within Mainland US(3-5 working days).

The pre-sale products will be processed asap during the estimated time span.


As for the delivery to Canada, we will charge a shipping fee of $299 for 750W ebikes shipped from the warehouse in the mainland US, (Except Nunavut, Northwest Territories, Yukon, Newfoundland, and Labrador. Orders in these states will be charged an extra shipping fee.)but we won't charge a shipping fee for 500W ebikes shipped from the warehouse in Canada. The delivery from the mainland US to Canada will take about 7-10 working days.

Please note: if we're out of stock of an item but getting more in, we indicate on the product page how soon we can dispatch for delivery to you. In this case please go ahead and order, we'll contact you later to confirm an exact delivery date.
 
Delivery Information

Where do you deliver to?

At present, we can deliver orders exclusively to Mainland US and Canada. Unfortunately we're unable to deliver to FPO/APO addresses and PO boxes at this time.
 

Delivery Times
 
The expected delivery day for your order will be communicated to you on the product page after entering your post code. This will then be confirmed at checkout and in your confirmation email. Please allow 3-5 working days for your delivery.
 
Please provide a valid mobile phone number and or email during checkout process we can notify you of your delivery status.
 

Delivery Amendments
 
If there is important information missing from a delivery address, such as house number or post code and we haven't sent your tracking number, we can make this amendment free of charge.
 
If we are not able to directly amend the address, we are able to pass this information to the courier prior to them delivering your order. A $20 fee will apply when the amendment is successful.
 
If the order has been delivered to the original address successfully, a $150 fee will incur for amendments.

There may have 1% rate that the products are broken during shipping. If that happens, please contact our customer service immediately.
 
Track Your Order

You can check your order even if you aren't a register Magicycle user. You just need your email and order number.
 
We are doing all we can to ensure you delivery and collections are available/delivered on time. If you have any queries or concerns about your delivery, please contact support@magicyclebike.com. All queries will be responded back within 24 hours. Thank you for your support.