• 1.Will I pay the international fee?

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    Magicycle does not charge any extra fee from our customers.


    The international fee depends on your payment bank, some banks may charge the fee.

    If you have more concerns about it, please contact the bank directly.

  • 2.Why the payment failed?

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    If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud.


    It's a good idea to check your text message or email to authorize the purchase or contact your card issuer, and lift the fraud alert on this payment, so they will let you proceed.


    Under such circumstances, here are 3 solutions for you:


    1) Please redo the order and finish your payment with Stripe. It is very secure and it processes your payment way more easily.


    2) If you have a PayPal account, please try to pay by PayPal（PayPal credit is available).


    If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (You don't have to register for PayPal).


    3) Please switch to your other credit/debit cards.


    Contact us if you still have any questions about the payment.

  • 3.When will I be charged?

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    Once you place your order (even if it is pre-order or on backorder), your credit/debit card will be charged immediately.

  • 4.Do you offer financing?

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    Shop now, pay later! We've partnered with Klarna & Affirm to give you a better shopping experience.


    Klarna: 4 interest-free payments

    Affirm: 3mo/6mo at 0% APR


    Place an order on our website, and you'll need to submit your information to Klarna/ Affirm, and answer a few questions to see what plan they offer to you.


    Your APR may be different depending on your creditworthiness and where you are shopping. The exact terms that apply to your purchase will be given when you check out with Klarna or Affirm.


    Click here to read more.

  • 5.What payment options do you offer?

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    We offer 4 payment methods through checkout. Choose your payment plan, and no more hesitate for your new riding life!


    1. Paypal


    2. Credit Cards/Debit cards


    3. Klarna / Affirm (Buy Now Pay Later)


    For more details, please check here.

  • 6.How do I order？

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    You can place your order through our online store or give us a call at +1 213 9007090 and we'll be happy to help you place an order over the phone.