Enter your order number (14 digits) and the email used when you placed your order to view order status, tracking information, and more. Click here. For a regular order , the bike will be shipped from CA warehouse via FedEx. Usually, the delivery time is 3-7 working days. For a pre-sale order , it will be processed asap during the estimated time span. For a multiple items order , the accessories will be shipped from China separately. If there is no tracking information for a few days after the shipment is made, please contact us for an update.

Will the accessories I purchased be delivered with the bike?

Bikes and accessories are shipped in different packages, usually accessories are shipped from China, it takes 2-3 weeks for shipping, thank you for your patience. If you have not received the package after EAT, please contact the after-sales team to check your package.

Check your order status -Magicycle

Facebook
Pinterest
TikTok
Instagram
YouTube

Category

Before You Buy +
After-Sales +
Where Is My Order? +
Maintenance & Tips
About Our Bikes +
Ebike Knowledge

Order Status

Order Changes

Order Issues

Enter your order number (14 digits) and the email used when you placed your order to view order status, tracking information, and more.
Click here.
For a regular order, the bike will be shipped from CA warehouse via FedEx. Usually, the delivery time is 3-7 working days.
For a pre-sale order, it will be processed asap during the estimated time span.
For a multiple items order, the accessories will be shipped from China separately.
If there is no tracking information for a few days after the shipment is made, please contact us for an update.
Was this article helpful?
Bikes and accessories are shipped in different packages, usually accessories are shipped from China, it takes 2-3 weeks for shipping, thank you for your patience.

If you have not received the package after EAT, please contact the after-sales team to check your package.
Was this article helpful?