Welcome To Magicycle Support
We are here to help
How Can We Help You
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Before You Buy
Questions about shipping, payment, discount, warranty and other FAQs
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After-Sales
General product support, including error codes, adjustments, and other issues
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Where Is My Order?
Track Your Order/ Order Not Received/ Missing Items
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Maintenance & Tips
Keep your bike in its best condition and improve your riding experience
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About Our Bikes
General information about our bike's features and components
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Ebike Knowledge
Basic information you need to know about what is an e-bike
Contact us
Looking for product problem solving, inquries, purchase, refund and return etc?
Call us
Pre-Sale:
+1 213 900 7090After-Sale(PST 6PM-3AM):
+1 213-559-1861Email us
Pre-Sale:
ivy@magicyclebike.comAfter-Sale(PST 6PM-3AM):
support@magicyclebike.comWe'll get back to you within 48 hours of receiving your request.
Magicycle Ebikes NEWS
Is front or rear suspension more important?
E-bikes have gained popularity as a convenient mode of transportation, and the role of suspension in them is crucial. Suspension helps to absorb shocks from rough terrain and enhances rider comfort and safety. This article will delve into the debate of fr
Magicycle 2023 Global Launch Giveaway
In December, Magicycle launched several interactive activities, including the color and the price guessing of Magicycle Deer, and the math exam. We would love to congratulate all the participants as you get an excellent opportunity to participate in the M
