BEFORE PURCHASE FAQS
Please do not worry, for any bike issues, just contact us by reaching out to the support, we will help you fix the problem and ship the replacement parts to you, the after-sales department will follow up until your case has been taken care of it.
The fat tire All-Terrain E-bike allows you to conquer all types of terrain sand, snow, gravel, prairie, off-road trails, etc.
As a good maintenance practice, we always recommend washing down your bike after an off-road adventure! We want to make sure you can ride for your bike for many years to come.
Magicycle is built to the IPX6 water-resistant standard. It indicates your bike is resistant to multi-directional water splashes, meaning it is okay to ride or park your Magicycle in rain. Light to moderate raindrops or splashes from a wet road will not harm your ebike, but be weary of harsher weather and rainfall conditions. Additionally, do not stay too long in heavy rain.
The general rule of thumb is, if weather impacts your visibility and has the possibility to affect your bike's functionality, it is likely not a safe riding condition. With that in mind, safe riding!
Check MODELS COMPARE to select the perfect bike for you!
Please do not worry, for any bike issues, just contact us by reaching out to the support, we will help you fix the problem and ship the replacement parts to you, the after-sales department will follow up until your case has been taken care of it.
Once you place your order (even if it is pre-order or on backorder), your credit/debit card will be charged immediately. Upon purchasing, customers agree there may be a delay to their projected delivery date, regardless of when the item is expected to ship.
We offer 4 payment methods through check out.
1. Paypal
2. Credit Cards/Debit cards
3. Klarna/Affirm (Buy now Pay Later)
For more details, please check here.
The bike comes to you 90% assembled, you just need to put 1. front wheel & 2. handlebar together, and it's ready to go. Most customers find it easy and did it themselves.
Here is the link for the Magicycle assembly instructional video -- Front Tire Installation & Full Assembly Instructions. This will make it easy for you, and our customers tell us it requires about 30 minutes to complete the assembly.
Yes! Our warehouse is located in Ontario. You could precontact our customer service team to appointment. We also have Authorized Dealers in the US. Click here to find an Authorized Dealer near you.
An electric bike doesn’t usually need a license to ride, and no specific federal laws cover licensing requirements for eBikes. However, state regulations vary, so the best advice is to check out your local DMV site and double-check the licensing requirements in your region before you purchase an electric bike.
Most eBikes do not require insurance, tax, licensing, or registration, but more powerful eBikes might have varying requirements. It’s also worth considering where you plan to ride eBikes because local regulations for a bike driven on the streets can differ.
Returning an item is a very personal matter and we are willing to solve your worries one-on-one. The quickest way is to contact support@magicyclebike.com to request a return.
For more details about the return policy, please click here.
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Customer Photos
Quality Bikes!
I just recently purchased the Ocelot Pro for my wife and the Cruiser pro for me. The bikes were delivered within 10 days total. They were packaged very well, however the battery on the Ocelot has a small crack on the side of the battery. I sent pictures and an explanation of the problem and am awaiting for a solution to the problem, hopefully it gets resolved with no hassle. The only other issue I have is if you buy accessories don't expect them in a timely fashion, it's been about a month and the accessories are still trickling in. It would be nice if they stocked the accessories in the warehouse with the bikes. I just received the bike locks 3 weeks after the in initial order, I needed them right away. All in all these bikes are great, very good quality and priced better than others. I definitely recommend these bikes.
Perfect Combo!
I purchased my Magicycle Cruiser Step-thru a month ago. And i puchased the combo for my wife and son. They are solid workhorse that can tackle any conditions from gravel surfaces to the twisting turns of the bike trails. These ebike have the power and range needed to power through the rolling terrain. My wife and son luv them!
Magicycle great bike and great customer service!
I'd definitely recommend to anyone these ebikes, also the customer service is great, nothing to complain, nice and smooth ride!
Great bike value and buying experience
I ordered it for my family – with a rear rack, wire basket, and front straw basket. The packing was well designed, so the Magicycle ebike arrived in perfect shape, and it's easily assembled. The looks is stylish, making the ebike really stand out!
The best purchase I've ever made
My wife and I both love our new ebikes. They were easy to assemble and handle the many hills we have here with ease. Makes riding fun again. And the Magicycle's after-service is great, i can get a answer at any time. Great experience!
Amazing Magicycle Experience!
I bought the combo for myself and my wife and we really love them. We can ride Magicycle for a trip in our free hours. We mostly do easy rides around the beach paths. It also has plenty of power to tackle the hills and can have nice long rides without recharging. Much great ebike!